Geared distinctly toward business travelers with links to factories in the east of Bangkok, the Viva Garden has many long-stay guests, but the hotel’s stylish and modern decor is suited to leisure travelers, too. The building itself is bright white and contemporary, with gentle curves and silver balcony railings. A resort-like feel to the property stems from the relaxing pool area and adjoining garden, while an additional garden terrace on the 11th floor has impressive views of suburban Bangkok. Contemporary brown and cream sofas fill the lobby, which has floor-to-ceiling windows letting in plenty of natural light; there are also flat-screen TVs and Internet terminals available for use. Modern art canvases pleasantly spruce up neutrally decorated walls in the corridors. The BaiBua restaurant’s brown-paneled walls, wood-beamed ceiling, and brown leather-style seating nearly make the space feel too dark, but windows and wall-mounted planters filled with green ivy lighten it up; the overall effect is clean and modern, if a touch characterless.

Right on the busy Sukhumvit Road, one of Bangkok’s major carriageways and the longest road in Thailand, the Viva Garden Serviced Residence is just a two-minute walk from Bang Chak Skytrain station. Though the hotel is farther than most from downtown shopping malls and other attractions, these can be reached by direct and inexpensive train. The high-end Emporium and Emquartier malls are five stations away (about 25 minutes), and one station farther provides a connection to the subway line at Asok. The BITEC convention center is three stations from the hotel in the opposite direction, or a 10-minute taxi ride. Suvarnabhumi international airport is only 25 minutes from the hotel by taxi, and access to the nearby expressway simplifies road travel elsewhere around the city. In the hotel’s immediate vicinity are a number of local restaurants and spas.

The Viva Garden’s studios and one- and two-bedroom apartments are all clean, large, and well designed to make the most of the available space. The hotel’s overall chic, modern decor continues here, with large beds (though some guests complain they're on the hard side), soft lighting, and neutral curtains, plus laminate flooring, and touches of art on the walls. Larger apartments have separate living rooms with dining tables, but all rooms include contemporary sofas and coffee tables, plus flat-screen TVs (up to three in the two-bedroom apartments) with cable and DVD players, desks with soft lamps, ironing boards, and other essentials. Every room comes with a kitchenette equipped with a refrigerator, two-burner stovetop, microwave, and crockery; larger apartments also have washing machines. Small touches like wicker laundry hampers add a homey touch, while the large wraparound balconies in some apartments offer pleasant city views and have dark brown wicker seats and tables. Bright, immaculate, and cleverly laid-out bathrooms include both large walk-in showers and full bathtubs, even in studio rooms, with white tiling, and black accent tiles; a basic set of toiletries is provided. There are some reports of noise from the neighboring Skytrain station and school; though the hotel offers earplugs, opting for a higher floor is a good idea (for the views, too).

The hotel’s numerous facilities are spotlessly clean and well cared for; the 25-meter pool and hot tub get plenty of sun and are lined by chic black sun loungers, with free towels and service from the hotel’s restaurant. A relaxing garden lies behind the pool area, while the sauna and steam room are also nearby. The hotel also has a bright and modern gym with high-end cardio machines and weight-lifting equipment plus flat-screen TVs. A well-equipped playroom includes playhouses, a ball pond, and bean bags for children up to 12 years old. A further garden terrace on the 11th floor offers impressive views over suburban Bangkok, while the hotel operates a 24-hour business center and can provide meeting rooms to host between 20 and 100 people. The Thai and international buffet breakfast gets mixed though generally positive reviews, while guests report favorably on the BaiBua's a la carte menu served the rest of the day; room service is also available. The hotel offers free and fast Wi-Fi throughout the building, and staff receive consistently high praise, particularly the concierge.