The Park Grand attracts both business and leisure travelers, many of whom are drawn to the property's convenient location in central London. The hotel features a black, white, and gray color scheme and minimal furnishings that make for a modern feel. However, the communal spaces (which include a sitting area near reception and a business center) are small and bland. The only design highlight in the public areas are gold-framed, black-and-white photographs along the walls of the hallways that liven up the space somewhat.

The Park Grand stands on a quiet street surrounded by classic Victorian flats, giving the block a kind of neighborhood feel that is unusual in the densely packed area of central London. The location offers easy access for business travelers attending events at Earls Court, as the conference center is around a seven-minute walk from the hotel. The Park Grand is also conveniently situated for leisure travelers looking to explore Kensington's tony boutiques and trendy restaurants, which are within easy walking distance.

Though area attractions, such as Kensington Palace, the Victoria and Albert Museum, and Holland Park are a bit too far to reach by foot (they are roughly a 30-minute walk away), the hotel is a two-minute jaunt from the Earl’s Court tube stop, which makes getting around the neighborhood and the city much easier.

The rooms at the Park Grand are compact and modern. Designed with a black, gray, and dark wood color palate, the rooms are made cozier by soft bedside lighting. While there’s not a lot of space to move around in the rooms, they do offer small desk areas with HDMI ports and UK/EU adapters. Other useful amenities include free Wi-Fi, flat-screen TVs with satellite channels, minibars, and kettles for tea and coffee.

The bathrooms have modern fixtures, including rainfall showerheads. However, similarly to the bedrooms, they are on the small side. Some guest rooms have tiny cement balconies, but there’s no guaranteeing the birds won’t make it their home -- or bathroom -- before you get there.

Noise is an issue in some rooms due to thin walls. Also, some guests advise avoiding rooms on the basement level, as they lack natural light.

The Park Grand's restaurant serves full English and continental breakfast. Daily breakfast can be purchased as an add-on to the room rate or paid for by the meal. Lunch and dinner are also offered, with a mix of British and Asian cuisine on the menu. The Park Grand also has 24-hour room service.

The business center is fairly tiny, with just two computers and printers available for guest use. It is open 24 hours. Other business-friendly amenities include meeting space and free Wi-Fi.

There is a small fitness center on the premises, but it is currently closed.