Built in 1924, the Batman's Hill on Collins is a simple hotel for those looking to be right in the city center. Decorative stonework showcases the building's history, though interiors generally have a less historic, and more ostensibly modern style. The hotel's wood-paneled Oakroom Restaurant is situated on the ground floor, while check-in take places up the sweeping staircase on the upper floor. The decor is bland, with just a few traditional elements like original high ceilings and intricately carved white columns. There are plenty of seating areas for guests to take a break, with the ground floor bar frequently occupied by guests having lunch or business travelers grabbing an evening drink. The hotel sees a lot of corporate travelers during the week, with many tourists visiting on the weekends. The breakfast room is bright and flooded with plenty of natural light thanks to a glass-roofed atrium, though it can sometimes feel busy in the morning when large groups are staying.

The hotel has a prime location in the heart of Melbourne's CBD. It's situated right across from one of the main railway stations in the city, Southern Cross, and is just steps away from the Southgate Shopping Center and Entertainment Complex. The hotel is also within walking distance of numerous city attractions like the Crown Casino, Etihad Stadium, Bourke Street Mall, Queen Victoria Market, and the Melbourne Aquarium. Public transportation is easily accessible, with the free city circle tram right outside the property. The Sky Bus Coach Terminal for Melbourne Airport is just a five-minute walk away. St. Kilda Beach is around 30 minutes away by tram, while Flemington Racecourse is roughly a 20-minute drive.

The hotel has a total of 190 room, suites, and apartments. All are basic and a tad bland, decorated with neutral tones and simple wood furniture, and all feature some type of seating area. A few small black-and-white photos hang on the walls. Some add balconies overlooking Collins Street or Spencer Street. Apartments are available for larger groups and those planning a longer stay, adding extra living space and modern kitchenettes. Standard in-room amenities include air-conditioning, flat-screen TVs, electric kettles, mini-fridges, phones, safes, and free Wi-Fi. Bathrooms are small and simple with white tiles, single vanities, glass-enclosed showers, and free toiletries, though upgraded rooms add deep-soaking bath tubs. Some guests have reported external noise at night, owing to the hotel's central location.

The hotel has two dining options and a wood-paneled bar serving happy hour cocktails in a casual atmosphere. There's live piano music on occasion. The all-day Oakroom Restaurant is located on the ground floor and serves local cuisines and a special children's menu, while the Garden Room Bistro offers a continental breakfast buffet with hot and cold options for a (pricey) fee. However, there are plenty of cafes serving brunch in the surrounding area. Room service is available around the clock. There are no fitness or wellness facilities. An extensive business center has conference rooms and several modern meeting spaces. Hotel services include a concierge, laundry facilities, airport transfers for a fee, on-site parking for a fee, and free newspapers in the lobby. Wi-Fi is free throughout the property.