Though the Embassy Suites New Orleans – Convention Center belongs to a large hotel chain, there are a few aspects of its interiors and atmosphere that set it apart from typical cookie-cutter properties. One is its large atrium in the lobby area, resembling the ceiling of a train station, with a pleasant courtyard-style space with terra-cotta floors topped with potted trees and cafe tables and chairs. The surrounding walls are painted in cheery colors to look like European-style building facades, complete with real windows and balconies. The reception area has a European cafe feel about it, with gray and white countertops, matching floor tiles, a wall of framed architectural photographs, and Old World-style, high-backed armchairs and semi-circle leather chesterfield sofas. The central business district and the Ernest N. Morial Convention Center are within walking distance, making this a popular place to stay with business travelers. The hotel also gets its fair share of families and couples on vacation.

Embassy Suites New Orleans – Convention Center is located in New Orleans’ Arts and Warehouse District on a street of large low-rise buildings; the hotel occupies the site of a former sugar refinery. It's just a 10-minute walk from the business district and a six-minute walk away from the New Orleans Ernest N. Morial Convention Center. In the immediate vicinity of the property there are several other hotels, as well as businesses, restaurants, and shops. The French Quarter and main tourist district is a bit farther away, but easily reachable by bus, a 20-minute ride. The nearest streetcar stop is at Julia Station, a five-minute walk away. Valet parking is provided for an extra charge at the hotel. 

• Six-minute walk to Port of New Orleans  
• Eight-minute walk to National World War II Museum
• Nine-minute walk to Harrah's Casino
• Nine-minute walk to The Outlet Collection at Riverwalk Shopping Center
• 11-minute walk to Audubon Aquarium of the Americas
• 11-minute walk to Canal Street Ferry Terminal
• 14-minute bus ride to Mercedes-Benz Superdome  
• 18-minute bus ride to Bourbon Street
• 17-minute bus ride to Jackson Square
• 21-minute bus ride to the Garden District
• 33-minute bus ride to Audubon Zoo
• 14-minute drive to City Park Disc Golf Course
• 22-minute drive to Louis Armstrong New Orleans International Airport

Many of the guest rooms at Embassy Suites New Orleans – Convention Center are actually two-room suites made up of a bedroom and living room. The decor is elegant and tasteful: Dark furniture contrasts nicely with the white walls, gold fabric curtains, and the brown and navy blue pattern of the wall-to-wall carpets. Elegant desk lamps and framed architectural photographs in sepia tones add a touch of sophistication. Some guest rooms and suites have atmospheric exposed brick walls and balconies with views of the city. Each sitting area includes a pull-out sofa and two comfortable armchairs in beige tones. All rooms are equipped with air-conditioning, microwaves, mini-fridges, coffeemakers, flat-screen TVs, and a variety of pillows to choose from. The bathrooms feature large walk-in showers, granite sink tops, large mirrors, and Giovanni toiletries. Some guests have complained of minor signs of wear and tear in the guest rooms, and problems with street noise.

A free made-to-order breakfast is served each morning in the atrium space. Each evening, guests are invited to join in the manager’s reception where light appetizers, cocktails, wine, and beer are served, free of charge. The on-site restaurant, Stacks Grilled Cheese and Bar, serves American-style favorites and specialty grilled cheese sandwiches, and also offers a bar service. Room service is available as well. The heated outdoor pool with an adjacent sundeck is small, but good for a dip. For working out, there's a gym equipped with weights, elliptical machine, cross-trainer, treadmills, and stationary bikes. For business guests, there's a 24-hour business center and 8,000 square feet of meeting space. The Wi-Fi connection is only free for Hilton HHonors members (a free program open to all guests). Other guests will have to pay a fee to connect. Staff can offer assistance with dry cleaning and laundry for a fee.