The hotel entrance is tucked between outdoor entrances to the two on-site restaurants and the on-site Starbucks. The lobby is large and busy, decorated in dark red tones with splashes of color and plenty of seating. The massive front desk is well-staffed, with a number of separate check-in stations as well as a concierge desk and a tour desk with travel information. Elevators are on one side, and entrances to the gift shop, business center, and the on-site TGI Fridays and Starbucks are on the other side.

With its central location, right in the middle of the busy Fallsview Tourist Area, hotel is a short walk or easy drive from almost everything in Niagara Falls. The Embassy Suites is neighbored by several other hotels, and there are plenty of dining, drinking, and entertainment options nearby. Niagara Parkway, with views of the falls, and the Niagara Falls Funiculars Lower Station, are just across the street, and it's under a 10-minute walk to the Niagara Fallsview Casino and the Skylon Tower. The Oak Hall Par 3 Golf Course is a bit farther -- just over 20 minutes on foot. The area around the hotel is busy and has plenty of foot traffic, but rooms are still fairly quiet.

Every room at this hotel is (at least) a two-room suite with separate living and sleeping areas, which makes it a particularly good choice for families and groups. Decorated in light, neutral tones, all rooms have views of American Falls or Horseshoe Falls, and many rooms on higher floors look out onto both. A variety of suite types are available, from smaller rooms (starting at 564 square feet) with two queen beds to expansive Presidential Suites with fireplaces, whirlpool tubs, and multiple bedrooms. All rooms come with pull-out sofa beds, desks, minibars, coffeemakers, and microwaves. There is a daily charge for Wi-Fi in guest rooms.

With 42 floors and 565 rooms, the Embassy Suites Niagara Falls is one of the larger hotels in the area. There's a Starbucks and two restaurants on-site: the Keg Steakhouse & Bar and TGI Friday’s. A tour desk is located in the lobby, and there's a 24-hour business center with free Wi-Fi. The fitness center is also 24-hour, and looks out over the large indoor pool and whirlpool. An arcade is near the restaurants and includes a variety of games, and guest laundry facilities are available. The hotel also has a wide variety of event and meeting rooms, including space for weddings and banquets. Breakfast is free, and there's a manager’s reception every evening, with drinks and snacks. Guests are charged extra for parking and Wi-Fi.