Am Samui Palace is a large modern hotel with a laid back family-friendly vibe. The hotel includes a range of quiet common areas and leisure facilities, including two large outdoor swimming pools and a multi-cuisine restaurant. The main pool features a freeform shape and is lined by manicured tropical greenery and tall palms. The second pool is larger and features a more contemporary design, with multiple tiers and sections that include a shallow kids' pool, a lap pool, a lagoon-like area, and a swim-up bar. The swimming pools tend to be a hub of activity throughout the day and during high season can get fairly crowded at times. Am Restaurant is housed in a large semi open-air hall and features a clean modern aesthetic, indoor and alfresco dining areas, and an open-plan kitchen. For the most part, the hotel gets minimal traffic noise and is fairly quiet, though at night music from nearby bars can be heard from some of the rooms.

Am Samui Palace is ideally located in the heart of downtown Lamai, near plenty of restaurants, bars, spas, and shops -- plus it's less than a five-minute walk from Lamai's picturesque white-sand beaches. Across the street from the hotel is the Lamai Night Plaza, a small pedestrian-friendly night bazaar dotted with local vendors selling handicrafts, clothing, and trinkets. Samui's main tourism and party hub, Chaweng, is located about a 30-minute drive from the hotel. Chaweng features a buzzing nightlife scene with a large range of nightclubs, cabaret shows, and local bars from which to choose. There is also a great selection of dining and shopping options in the area, including Samui's largest shopping mall, Central Festival Samui. It offers a cinema, a supermarket, and a decent selection of international and local brands. Guests heading to Koh Phangan, Koh Tao, and Surat Thani (mainland) can catch a Lomprayah catamaran speedboat at the Maenam Pier, located a 45-minute drive from the hotel. Lomprayah has the reputation of being the most reliable and quickest boat to get to the surrounding islands, though it's priced slightly higher than some of the alternative transfer options. Samui International Airport is located about a 40-minute drive from the hotel.

Am Samui Palace has 100 rooms in total, ranging from Superior Rooms to generously spacious Family and Honeymoon Suites, which have living rooms and kitchenettes. Rooms include balcony or terrace seating areas and have plenty of natural light and airflow via large glass sliding doors. There are two different wings of the property. The older wing (opened over a decade ago) houses the Superior Rooms, and the Newer wing features the more contemporary Deluxe, Family, and Honeymoon Suites. Rooms in the older wing are well maintained and equipped with quality modern amenities, but have more dated interiors.

Superior Rooms have sparsely decorated white walls, light colored tile floors, and stained dark wood composite furniture. Orang, red, and pink color accents are featured on the bed runners, throw pillows, and accent walls, adding some nice pops of color. Suites (in the new wing) have a more stylish and contemporary look, and feature parquet wood floors, white walls, wood-clad accent walls, and imitation black marble countertops. Rooms are outfitted with double-size or twin-size beds, work tables and chairs, sofas, and wardrobes. Standard amenities include air-conditioning, flat-screen TVs, free Wi-Fi, safes, empty mini-fridges, coffee- and tea-making facilities, and bottled water. Family and Honeymoon Suites feature large open-plan living spaces with comfy lounge areas with upholstered sofa sets and compact kitchenettes equipped with a microwaves, toasters, and kettles -- but no stovetop burners. Most suites also have pool views and large balcony seating areas with daybeds. 

Bathrooms are clean, modern, and compact, with a streamlined space that includes a vanity countertop with a sunken porcelain sink and large mirror, plus a walk-in rainfall shower. Bathroom amenities include hairdryers, plus soap and shampoo dispensers. Bathrobes and slippers are included in the suites. 

Am Samui Palace has a nice range of leisure facilities on offer. The hotel's most attractive facilities are two large outdoor swimming pools. The larger of the two pools includes a 100-foot (30-meter) lap pool, a shallow kids' section, and a swim-up bar that offers daily happy hours specials. The second pool also has plenty of room to swim and relax, and it features a tropical setting lined with manicured greenery and tall palm trees. Am Restaurant is a multi-cuisine restaurant open for breakfast and lunch. It serves Thai classics and Western comfort food, like sandwiches, burgers, pizza, and salads. Breakfast is served buffet-style and is included in room rates. The small fitness center offers a few simple cardio machines and free weights. Tour bookings and vehicle rentals can be arranged through reception. Wi-Fi and on-site parking are free.